Frequently Asked Questions

Everything you need to know about shopping with Key.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for domestic orders and can be initiated through our online portal.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.

Are your garments ethically produced?

Yes, sustainability and ethical manufacturing are at the core of Key. We partner with certified factories that ensure fair wages and safe working conditions for all artisans.

Can I track my package after it ships?

Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.